Who we are
Bissalama Travel & Tourism L.L.C (“Bissalama”, “we”, “us”) is a travel and tourism company based in Al Souq Al Kabeer, Bur Dubai, United Arab Emirates. We arrange holiday packages and tours, flight tickets, hotel stays, transfers and UAE visas, as well as yacht rentals, watersports and fishing trips in Dubai.
This policy explains what personal information we collect when you use our website or our services, how we use it, who we share it with, and the choices and rights you have. We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other laws that apply to us.
Information we collect
Information you give us. When you send us an enquiry through the “Enquiry” form, call, email or message us, we collect the details you share, such as:
- your name and phone number (and email address, if you give it);
- where and when you would like to travel, or which activity you would like to book (for example a yacht charter or watersports), the number of guests and any preferences you mention;
- the best time for us to call you back.
Information needed to make a booking. If you go ahead with a booking we may also need traveller names, dates of birth, nationality, passport and visa details, contact details, special requirements (for example accessibility or dietary needs) and billing information. For yacht, watersports and fishing activities we may also ask for the names of participants and any safety-relevant information (such as swimming ability or medical conditions) needed to run the activity safely.
Information collected automatically. Like most websites, our servers and hosting providers receive basic technical information when you visit, such as your IP address, browser type, device type and the pages you request. We use it to deliver the site securely and to keep it running well.
How we use your information
We use personal information to:
- respond to your enquiry and call you back at the time you choose;
- design, quote, book and manage your trip, including flights, hotels, transfers, tours and visas;
- send you booking confirmations, travel documents and important updates about your trip;
- provide support before, during and after your travels;
- meet our legal, regulatory, accounting and tax obligations;
- protect our website, our clients and our business against fraud and misuse;
- improve our services and website.
We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
Why we are allowed to use it
We process personal information because it is necessary to respond to your request or to perform our contract with you; because we must comply with a legal obligation; because you have given your consent (which you can withdraw at any time); or, where permitted by law, because we have a legitimate business interest that does not override your rights.
International transfers
Travel often involves sharing information with suppliers and authorities in other countries, for example a hotel or embassy in your destination. When we transfer personal information outside the UAE, we do so only as needed to provide our services and take reasonable steps to make sure it remains protected, as required by applicable law.
How long we keep it
We keep personal information only for as long as we need it for the purposes described above. Enquiries that do not lead to a booking are deleted after a reasonable period. Booking and financial records are kept for the period required by UAE law for accounting, tax and regulatory purposes, after which they are securely deleted or anonymised.
How we protect it
We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and limiting access to staff and providers who need it. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly if an incident occurs.
Your rights
Subject to applicable law, you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information, or to restrict how we use it;
- object to certain uses, including direct marketing;
- withdraw your consent at any time, where we rely on it;
- ask us to transfer your information to another organisation, where applicable.
To exercise any of these rights, contact us using the details below. We may need to confirm your identity before responding. If you are not satisfied with our response, you may complain to the UAE Data Office or another competent authority.
Children
Our website is not directed at children. When we book travel for families, we collect information about children from their parent or guardian and use it only to arrange the trip.
Other websites
Our website may link to other websites, such as airline, hotel or photography sources. We are not responsible for their content or privacy practices, so please read their policies before sharing information with them.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page, and we will let you know about significant changes where appropriate.
Photo credits
Prices and availability are confirmed at the time of booking; information on this website is for general guidance and is not a binding offer. Images are illustrative.
The photography on this website comes from Wikimedia Commons and is used under the licence shown next to each photographer: Robert Bock (CC0), Norlando Pobre (CC BY 2.0), Robert Haandrikman (CC BY 2.0), Delta.jpg (CC BY-SA 4.0), Matheenfaiz (CC BY-SA 4.0), Delta.jpg (CC BY-SA 4.0), Jeremy Bishop tidesinourveins (CC0), Chuck202 (CC BY-SA 4.0), Avi Richards avirichards (CC0), lensnmatter (CC BY 2.0), Darcey Beau (Unsplash License), Eva Marie D. Geonzon (CC BY-SA 4.0), Francesco Bini (CC BY-SA 4.0), Buurakosee (CC BY-SA 4.0) and Saaremees (CC BY-SA 4.0). Our background videos are from Mixkit and Bissalama’s own footage.
Contact us
For any question about this policy or your personal information, or to exercise your rights, contact Bissalama Travel & Tourism L.L.C:
- Email: info@bissalamatravel.ae
- Phone: +971 52 911 0401 or +971 55 250 4567
- Office: Bakali Building 2, 47 Ali Bin Abi Taleb Street, Al Souq Al Kabeer, Bur Dubai, Dubai, UAE
- Office: Darwish Building, Al Fahidi Street (ground floor), Al Souq Al Kabeer, Bur Dubai, Dubai, UAE
- Opening hours: Monday – Saturday, 9:00 – 21:00 · Sunday closed